Managing Director, US State, Local, and Education, Google Public Sector State and local governments are driven by a shared mission to provide responsive, equitable, and accessible services. However, achieving this goal is often hindered by legacy technical debt, disconnected data, and heavy administrative burdens that slow down mission delivery.
This systemic fragmentation creates costly operational bottlenecks across the public sector, including: Today, agents can help break down silos, automate routine and manual tasks, and enable agency employees to focus on high value public services, and the deeply human work they were called to do. Across the public sector, AI has rapidly evolved from an experiment to a core part of the strategy. Reflecting on this shift, the National Association of State Chief Information Officers (NASCIO) State CIO top 10 annual report recently ranked AI as the number one priority for state CIOs for the first time.
This reprioritization matters deeply for the future of state and local governance: as state agencies face mounting administrative backlogs, aging infrastructure, and shifting public expectations, CIOs recognize that intelligent automation is the central mechanism to increase staff capacity, streamline caseworker workflows, and deliver more responsive, equitable services to local residents. As agencies move from AI pilots and experiments to full-scale adoption, the central question for many agencies becomes: How do we leverage AI to bridge the gap between existing legacy investments and modern service delivery?
Google provides an integrated AI stack designed to remove the friction of manual systems integration, with a focus on speed, scale, and cost-efficiency. Let’s take a closer look at some public sector organizations who are partnering with Google Public Sector and putting AI to work: The agentic era is all about augmenting human capacity and empowering leaders and builders who make public service possible. Organizations across the public sector are leveraging Google Cloud’s integrated AI stack to redefine how they serve their stakeholders, empower their workforce, and advance their mission.